We Take A Lot Of Pride In Hand Pouring Each and Every One Of Our Candles In Store Everyday. Our Candles Are Made With 100% Soy or Bees Wax. We Only Use 100% Certified Organic Essential Oils, Pure Fragrances And Hemp Wicks. Meaning Our Candles Are Biodegradable, Your Candle Will Burn More Slowly, Evenly and Longer. They Will Burn Cleaner Without Producing Toxins In The Air And The Hemp Wick Produces Little To No Smoke. However, If You’re Unsatisfied With Your Product, Please Refer To The Instructions Below.
Return Conditions
Items must be returned in New (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb” you should return the items to us the same way we sent them to you – in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
Return Policy
Only unburned and unused candles and products can be returned within 7 days of receipt for a full refund. Any items returned following the 7-day return policy will receive a store credit. Please contact our customer service department, for instructions and our return form, during standard business hours, Monday through Friday from 9am to 5pm EST at 404.791.2098 or email us at MYV@alchemy7.com. The customer is responsible for the return incurred postage fees/shipping costs. Thank you for shopping with Alchemy7.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at myv@alchemy7.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at myv@alchemy7.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our First Responsibility Is To Our Clients.
